This Cancellation Policy outlines the terms and conditions for canceling orders placed with Datalogics India Pvt Ltd ("we," "our," or "us") through our e-commerce platform. By placing an order with us, you agree to comply with this policy.
1. Order Cancellation by the Customer
1.1. Cancellation Window
Customers have the right to cancel their orders within a specified cancellation window, which may vary depending on the product or service. The cancellation window will be clearly indicated during the order process. After this window expires, cancellations may not be possible.
1.2. Requesting Cancellation
Customers can request order cancellations by writing to refunds@datalogicsindia.com within 24 working hours of placing the order. Please include your order details and the reason for cancellation in your email.
1.3. Refund
If you cancel your order within the specified cancellation window and follow the procedure mentioned in Section 1.2, we will process a refund to the original payment method, minus any applicable fees or charges, as described in our Refund Policy.
2. Order Cancellation by Datalogics India Pvt Ltd
2.1. Product Unavailability
In some cases, we may need to cancel your order due to product unavailability. If this occurs, we will notify you promptly and issue a full refund.
2.2. Order Approval by Organizations (Employees and Students)
For orders placed by employees or students on behalf of their respective organizations, it is important to note that the order may be subject to approval by the management or relevant authority within the organization. If an order is not approved by the organization's management, we reserve the right to cancel the order.
2.3. Auto Cancellation of Unapproved Orders
If an order placed by an employee or student on behalf of their organization is not approved by the organization's management within a specified time frame, we may auto-cancel the order. The specific time frame and auto-cancellation process will be communicated to the customer during the ordering process.
2.4. Notification
We will make reasonable efforts to notify the customer of the pending auto-cancellation and provide an opportunity to rectify the situation if applicable. However, if the order remains unapproved within the specified time frame, it will be automatically canceled, and a refund will be processed as per our Refund Policy.
3. Changes to Orders
Customers may request changes to their orders within the specified modification window, which will be clearly indicated during the order process. We will make reasonable efforts to accommodate these changes, but we cannot guarantee that all requests can be fulfilled.
4. Contact Us
If you have any questions or concerns regarding our Cancellation Policy, please contact us at:
Datalogics India Pvt Ltd
8L,M, Century Plaza
562, Anna Salai
Teynampet Chennai 600018
044-24321683
info@datalogicsindia.com
To raise a cancellation request, write to: refunds@datalogicsindia.com
By placing an order with us, you acknowledge that you have read and agree to comply with this Cancellation Policy, including the provisions related to order approval by organizations and the auto-cancellation of unapproved orders as described above.
Refund Policy
This Refund Policy explains the terms and conditions for processing refunds for orders placed with Datalogics India Pvt Ltd ("we," "our," or "us") through our e-commerce platform. By placing an order with us, you agree to comply with this policy.
1. Refund Eligibility
1.1. Canceled Orders
Refunds may be issued for canceled orders if they meet the conditions outlined in our Cancellation Policy.
1.2. Product Unavailability
If we are unable to fulfill your order due to product unavailability, we will issue a refund.
1.3. Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 3 to 7 days of receiving the item. We may request photographic evidence to assess the issue. If the product is confirmed to be defective or damaged, we will issue a refund.
2. Refund Processing
2.1. Timelines
Refunds will be processed within 7 working days from the date of approval. The time it takes for the refund to be reflected in your account may vary depending on your financial institution.
2.2. Original Payment Method
Refunds will be issued to the original payment method used for the order unless otherwise agreed upon between the customer and Datalogics India Pvt Ltd.
2.3. Refund Notification
You will receive email notification once your refund has been processed. If you have not received your refund within the specified time frame, please contact our customer support at info@datalogicsindia.com
3. Contact Us
If you have any questions or concerns regarding our Refund Policy or wish to inquire about the status of your refund, please contact us at:
Datalogics India Pvt Ltd
8L,M, Century Plaza
562, Anna Salai
Teynampet Chennai 600018
044-24321683
info@datalogicsindia.com
To raise a cancellation request, write to: refunds@datalogicsindia.com
By placing an order with us, you acknowledge that you have read and agree to comply with this Refund Policy, including the provision that refunds will be processed within 7 working days from the date of approval.
